1 Why does the "confirm" instruction appear after I have registered?
The "confirm" instruction appears after you have registered, because some information you provided may need to be modified or is otherwise incomplete. Please check if there are any error messages and modify accordingly.
2 What if I receive an error message during registration?
This email address or member register or corporation already exists
If you see the error message, "This email address or member register or corporation already exists," it means that your email address or member register or corporation has been registered at Global Trading Web before. To proceed, please register a different email address or member register or corporation for your new account.
Please ensure all information you enter is in English, including punctuation.
3 Can I register if I do not have a fax number?
If you do not have a fax number, simply copy your telephone area code in the fax area code box, and then enter "N/A" in the fax number box.
4 What if I have forgotten my password?
If you forget your password, simply take the following steps:
- Click the "Forgotten Password?" link up the Login box at http://trading.bosslink.com/login/login1.asp.
- Enter your Member ID and click "The next step" .
- Answer at least one element you submitted during your initial registration and click "The next step".
- We have confirmed your identity, and a letter sent to your mail box;Please acknowledged mail, re-established on the basis of the content of mail passwords, account number used to restore function.
5 I want to change my password.
To change your password, please take the following steps:
- Sign in at My Bosslink.
- Click "Modification password " in the "My member data " section.
- Enter your old password in "Old Password" and then enter your new password and re-enter your new password, along with your secret answer.
- Submit when done.
6 I want to change or cancel my Member ID.
For security reasons, each Global Trading Web account is exclusive to an individual Member ID. Therefore, you cannot change your Member ID.
However, you can register for a new Member ID at http://trading.bosslink.com/login/register.asp.
Please note that an email address can only be registered once at Global Trading Web.
7 I want to modify my registered information.
To modify your registered member information (i.e., registered company name, email address, etc.) please take the following steps:
- Sign in at My Bosslink.
- Click "Registers information " under "My member data " section.
- Change your registered information.
- Submit when done.
8 When selecting a category for my company, why doesn¡¯t anything happen after I click ¡°Main camp profession¡±?
If nothing happens after you click "Main camp profession", the most likely cause is that your browser does not support JavaScript.
You can solve this problem by taking the following steps:
- If you are using Netscape, please upgrade to 5.0 or above.
- If you are using IE (Internet Explorer), please take the following steps to enable the JavaScript functions:
- Click "Tools" on the menu bar of the browser
- Select "Internet Options"
- Click "Security"
- In "Security," you can select "Default" to "Restore (JavaScript) Settings," or select "Customize" to set the JavaScript to "Enabled"
Once your browser supports JavaScript, you should be able to proceed with selecting a category.
9 What is a cookie error?
A "cookie" is a small piece of information stored by your browser (Internet Explorer, Netscape) that helps websites to keep a record of users. Global Trading Web uses cookies to allow members to get to the information they want as quickly as possible when they use our website, and to spare you the burden of signing in each time you want to move to a new section of the site.
Many websites require browsers to support cookies. At Global Trading Web, this allows you to have to sign in only once and thus make better use of our site's features.
If cookies are not accepted by your browser, it may change your current signed-in status and cause cookie errors as you navigate the site.
10 What can I do about a cookie error?
If a cookie error occurs, you can take the following steps to resolve it:
Internet Explorer 6.0 - Click "Tool/Internet Options"; Click "Delete Cookies" & "Delete Files"; Click "Security," and set as "Default"; Click "Privacy," and set as "Medium."
- Internet Explorer 5 - Click "Tool/Internet Options"; Click "Security"; Click "Internet zone." Select a security level other than "High." Or click "Custom Level," scroll to "Cookies," and then click "Enable" for both cookie options.
- Internet Explorer 4.x - Click "View," and then "Internet Options." Click "Advanced." Scroll to "Security." Under "Cookies," click "Always accept cookies."
- Netscape Communicator 4.X - Click "Edit," and then "Preferences." Click "Advanced." Check "Accept All Cookies."
If you are still unable to solve this problem, please locate the directory where your system is installed, e.g., "C: Windows." Then go to the sub-directory "Cookies" and "Temporary Internet Files." Then delete all files named "Cookies."
Please reset your computer once you have finished.
11 Disabled Account
This message will appear if you sign in to Global Trading Web and the account is/has been de-activated. It may have been diactivated due to inactivity or for other another reason as explained in our service terms. For any help, please contact us at trading@bosslink.com.
12 Server busy or cannot open pages
This message will appear if there is a network jam or server reboot. Sometimes it is caused by a browser problem on your computer if you use a browser other than IE and Netscape.
If the problem persists within specific pages, it may be caused by an error in the webpage. Please notify Customer Service. If the page is in My Bosslink, you need to provide your Global Trading Web Member ID and password to Customer Service.
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